Maximum Value
The Maximum Value Implementation is designed for clients who
wish to take full advantage of the available modules in
Service Desk Express and utilize extensive Business Automation. This
package includes:
The Strategic Design Workbook™
Installation of the Service Desk Express Database, Application,
Database Admin Tool, Service Desk Express Management Center, MBA Option
Pack and Crystal Reports.
Value-added customizations to the Client, Department,
Company, Incident, Work Order and Whiteboard modules.
Configuration of Groups, Support Staff, Permissions,
Work Schedules, Holidays, and Categories.
One-time import of Client information
Configuration of Active Directory synchronization for
scheduled imports of Client information.
Configuration of a custom process such as “New User
Request” or “Systems Access Request”
Adding custom tables, fields, and forms to the system
Creating Business Rules to automate the creation &
processing of approvals, the creation & routing of Work
Orders and the automatic notifications to Clients and
Support staff.
Extensive Knowledge Transfer with your Service Desk
Express
Administrator to ensure an understanding of the business
automation in place.
Configuration of the SMS Viewer Option Pack
Value-added customizations to the Inventory Catalog,
Inventory Categories, Configurations and Inventory Items
modules
One-time import of Asset information
2 Days of End-User training on basic Service Desk
Express usage
Implementation of Automated notifications to both
Clients and Support Staff when key events occur in the
system.
Knowledge Transfer throughout implementation with
Service Desk Express
Administrator
At the completion of your implementation, we will
provide you with a Roadmap for improving your service
levels through additional Service Desk Express expansion and
development
Free onsite visit to support you during your “Go Live”
