Service Desk Express Implementation

 

Service Desk Express Suite 9.2 is designed to meet your business requirements, automate your service desk processes and lower the cost of support operations. This customizable, browser-based service management solution combines best-in-class help desk software with core Information Technology Infrastructure Library (ITIL®) best practices, the industry standard framework for IT Service delivery and support. Powerful workflow software and solutions deliver superior service and reduce operational expenses, while interactive graphical reporting displays the data you need to make informed business decisions.

 

At Change Formation, we leverage our experience with hundreds of other clients and our knowledge of industry standards to ensure your Service Desk Express implementation is successful. Our experience will allow you to achieve maximum results in minimal time.

 

Most professional services firms will spend countless hours onsite gathering information that they know in advance will be needed. Unfortunately, this approach can have a detrimental affect on both the success of your implementation and your bottom line. By asking so many key questions on the spot, you may not have the time or resources on hand to provide the well-thought answers needed for success. By paying a consultant to ask questions and record answers, you are also losing valuable time that could be better spent adding value to your implementation.

 

To resolve these challenges, Change Formation is proud to introduce our exclusive Strategic Design Workbook™. The Strategic Design Workbook™ features:

 

System Requirements and Configuration Recommendations for your Service Desk Express Installation

Valuable Information and advice about key decisions affecting your implementation

Industry-standard and real-world tested implementation “picklist” of valuable options you can choose for automation and system design

Key questions that will prompt internal discussion about process improvement

Design worksheets to select and/or define the data elements in key modules such as Clients, Departments, Incidents, Work Orders, Inventory Catalog, and Inventory Items

Much, much more! We are constantly working to enhance and improve the Strategic Design Workbook™!

When we get to your site, the completed Strategic Design Workbook™ will ensure that your solution is well thought, well-designed and implemented for a maximum return on your investment.

 

Building on the foundation provided by the Strategic Design Workbook™, we offer four different packages for Service Desk Express Implementation:

 

Strategic Advantage

The Strategic Advantage implementation is designed for clients who wish to thoroughly utilize core Incident Management processes in Service Desk Express.

 

Strategic Advantage + Automation

The Strategic Advantage + Automation implementation is designed for clients who wish to thoroughly utilize core Incident Management processes in Service Desk Express as well as automate a complicated support process.

 

Strategic Advantage + Asset Management

The Strategic Advantage + Asset Management implementation is designed for clients who wish to utilize both Incident Management and Asset Management modules in Service Desk Express.

 

Maximum Value

The Maximum Value Implementation is designed for clients who wish to take full advantage of the available modules in Service Desk Express and utilize extensive Business Automation.