 If
your organization is already using Service Desk
Express, let us help you unlock its full potential.
Our Service
Desk Express System Assessment includes:
Thorough review of Installation
Service Desk Express Optimization
Key Recommendations
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 While all of the solutions we offer feature relatively simple installation, we understand how difficult it can be for organizations to effectively implement a new solution. In order to help you unlock the full potential of your purchase, we have designed implementation packages focused on your success. Unlike most service providers, our packages are based upon a clear set of deliverables, rather than a set number of hours. That means you know up-front what you can expect from us – and we will deliver! |
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At Change Formation, we have a passion for helping organizations re-align their IT resources to better support key business objectives. Our strategy is the highly effective implementation of best-in-class Business Service Management solutions. Our commitment to you is that we will deliver our services with unrivaled
EXCELLENCE, unwavering
INTEGRITY and unmatched
LOYALTY.
Many IT Service Management firms provide separate offerings for Best Practices. At Change Formation, we believe it is vital for Best Practices to be at the heart of every service. While devising and implementing solutions to meet your unique business needs, we will leverage our understanding of Information Technology Infrastructure Library (ITIL®)
best practices to ensure that each
solution we provide will improve IT
business alignment and drive service
delivery improvements.
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If you are ready to upgrade your existing
Service Desk Express system (or migrate to new hardware), we can help you accomplish your objectives quickly. Our consultants have the knowledge and expertise to ensure that your transition is painless and successful.
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Service Desk
Express utilizes Crystal Reports®, the industry standard for exceptional business reporting. While you may have internal resources with Crystal Reports® experience, we have a comprehensive understanding of the
Service Desk Express database structure that will enable us to develop custom
Service Desk Express reports tailored to your business objectives. |
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Proper training for your staff is the key to both your long-term success and to obtaining the maximum return possible on your investment. Get your staff up to speed quickly with our hands-on technical courses. In the event our standard courses do not meet your needs, we also offer customized on-site training tailored to meet your specific objectives. |
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