Additional Products for Service Desk Express Service Desk

A number of products are available to expand the benefits of your Service Desk Express IT Service Support solution and leverage your investment.

ASSET MANAGEMENT SOLUTIONS

·  Service Desk Express Desktop Automation Suite provides hardware and software asset discovery, software distribution, license monitoring, and remote control that reduces the overall cost of support.

 

·  Service Desk Express Inventory Manager builds a detailed inventory by automatically collecting and storing information about the hardware and software assets on your network.

 

·  Service Desk Express Remote Desktop is a powerful remote control software solution that allows your staff to control, manage, and communicate with Microsoft Windows systems remotely from across the network.

 

·  Service Desk Express Bar-code Option Pack provides a simple and effective solution to identify, record and track your asset information providing a crucial service for your help desk and organizations that require asset tagging of valuable company property.

  CHANGE MANAGEMENT SOLUTIONS

·  Service Desk Express Change Management is a browser-based solution helps you to effectively manage change, minimize impact, and increase productivity.

 

·  Service Desk Express Service Desk Auditor lets you easily track changes and updates to your Service Desk Express Service Desk Suite database. It records an audit trail of changes for each module of the suite.

CUSTOMER SERVICE SOLUTIONS

·   Service Desk Express Client Services expands self-service from just incidents and allows your customers to access custom forms, search for answers, and check the status of requests. Clients can submit forms such as Incident Reports, Service Requests and Purchase Requests. Custom forms can be created to automate complicated workflow involved with requests for New Users or System Access.

 

·  Service Desk Express Service Desk Surveyor distributes random surveys automatically when a ticket is closed, and records important customer feedback. Surveyor allows you to choose from distribution by client, subject and escalation or by group and staff.

INTEGRATION SOLUTIONS

·  Service Desk Express Interface Wizard includes all the tools needed to manage your data. It easily imports and extracts data from your database, enforcing existing logic and business rules, and supporting custom tables. It does not require scripting or programming.

 

·  Service Desk Expressall™ computer telephony integration (CTI) for Service Desk Express Service Desk Suite streamlines the process and ensures that service is fast and personal.

 

·  Service Desk Express Program Launcher enables you to access applications with just one click. You can add a link to the navigator bar, or a form, which allows staff to launch programs, such as Word, Excel, or Notepad, and launch batch files and scripts.

KNOWLEDGE MANAGEMENT SOLUTIONS

·  Service Desk Express Knowledge Services provides multi-channel service designed to drastically reduce the cost of support by enabling end users to easily find their own solutions.

 

·  Service Desk Express Knowledge Bases from KnowledgeBroker, Inc. from KnowledgeBroker, Inc. (KBI) offers instant answers to questions on a wide range of desktop applications. KBI prepackaged support content provides your service agents and end users with answers to the questions that people ask most often.

 

·  Service Desk Express Selective Ticket Indexing makes your help desk knowledge base easier to manage and enables your help desk staff to solve recurring problems faster. By checking a box on the help desk form, ticket descriptions and resolutions are automatically added to your knowledge base.

WIRELESS SOLUTIONS

·  Service Desk Express Wireless enables you to manage business-critical information easily and efficiently from virtually anywhere in real-time. Staff and end users can connect via cell phones, pagers, PDAs or any Wireless Application Protocol-enabled device (WAP).