Service Desk Express Desktop Automation Suite

Achieve improved operational efficiency and peace of mind by increasing the productivity of key groups and ensuring that your organization has an accurate asset inventory and the latest security patches.

Service Desk Express Desktop Automation Suite contributes to productivity and security by providing asset information needed to make effective business decisions. With leading technologies for automated asset inventory tracking, software distribution, software license monitoring, and remote control, Service Desk Express Desktop Automation Suite can reduce cost and increase efficiency.

The suite scans your network and builds a centralized asset inventory database of hardware and software, accessible to departments that rely on it—such as purchasing, security, and IT—allowing them to make sound decisions regarding computing resources, vendor contracts, and security vulnerabilities.

Service Desk Express Desktop Automation Suite:

Increases efficiency
Mid-sized businesses today are pursuing ways to make their processes more efficient and their people more effective. Service Desk Express Desktop Automation Suite can increase the precision of your technology decisions and change management processes by providing accurate asset inventory information.

Improves Service
Improve service by providing service representatives access to accurate hardware and software asset inventory records. With this knowledge they can provide better and faster service. Service Desk Express Desktop Automation Suite also includes remote control for faster problem resolution.

Reduces Costs
Reduce the cost of desktop support and the overall total cost of ownership by automatically tracking computer assets, maintaining an accurate inventory, and utilizing remote control.

Service Desk Express Desktop Automation Suite includes:

Software Distribution
Service Desk Express Desktop Automation Suite minimizes impact on the network and speeds distribution to multiple users. Policy-based software distribution and task scheduling help you maintain the right software on each desktop. 

Software License Monitoring
Plan future purchases and eliminate over buying with software monitoring. Service Desk Express Desktop Automation Suite tracks application use so you can determine how many licenses you actually use. Application launch denial ensures that unauthorized software doesn't run and reporting and data analysis aids in planning and responding to audits.

Remote Control
Fast, browser-based remote control makes it possible to solve problems quickly, even over slow connections. Remote control, remote execute, file transfer, remote reboot, and copy/paste tools enable help desks to solve user problems fast, the first time.

Hardware and Software Inventory and Reporting
Running hardware and software inventory scans helps keep your data current. A user-friendly query tool turns information into knowledge so you can implement effective change and configuration management. Tight integration with software distribution makes configuration management simple.

Wide OS Support
Service Desk Express Desktop Automation Suite supports heterogeneous IT environments, including Windows, Macintosh, NetWare, Linux, Unix, and handheld operating systems. By leveraging your existing investments in database, application, and directory service technologies, Service Desk Express Desktop Automation Suite maintains a low cost of ownership while producing money saving results.