Service Desk Express Inventory Manager

Making accurate technology decisions, assessing security risks, and managing ongoing support efforts require intimate knowledge of all devices connected to your network. Service Desk Express Inventory Manager builds a detailed inventory by automatically collecting information about the hardware and software assets on your network. With this complete view of your assets you can make these decisions confidently. Inventory Manager can increase efficiency with limited impact on your network resources. Tracking changes to your computing environment can be difficult to stay ahead of, but with Inventory Manager asset data is automatically updated every time the network is scanned.

Reduces the Total Cost of Ownership
Reduce your cost of ownership by automatically tracking hardware and software assets. Inventory Manager captures and reports thousands of hardware and software attributes that provide an accurate and detailed picture of your network computing environment. In today’s organizations asset tracking is vital to maintaining costs and ensuring accurate computer inventories.

Improves Business Decision Making
Asset inventory data is valuable to many organizations, not just IT. Purchasing and Security use inventory data to make more informed business decisions regarding vendor contracts and budgets. The help desk can utilize asset data to improve service and resolve desktop problems faster. Every department that needs it can leverage the inventory information in Inventory Manager’s central repository to make informed business decisions and reduce costs.

Provides Powerful Reporting
Inventory Manager includes a powerful reporting tool that lets you select and run reports on the hardware and software database. Choose from a wide variety of predefined inventory asset reports, or create your own custom reports. There are over fifty predefined inventory asset reports.

Supports Complex Environments
A cross-platform application, Inventory Manager supports a diverse environment of hardware, software, and operating systems including: Windows 95, 98, 2000, NT,XP, Macintosh, Linux, Solaris, HP, and Novell.

Minimizes User Impact
Inventory scans run in the background minimizing impact on computer performance, and compresses results to minimize disk space and network bandwidth use. Scans are so unobtrusive that most users won’t even know the scan is running. The inventory scanner can run as a standalone application from a network share or as part of a login script so no agent deployment is required to gather the information needed.

Collects Complete Information
The inventory scanner gathers personalized user-specific information, such as location, physical asset number, or the user’s phone number. Using custom pop-up forms this information is collected directly from your users. Inventory Manager includes a custom data-forms tool to create and manage these data collection forms, providing important information about the use and location of the equipment.

Optimizes Network Traffic
Inventory Manager uses delta scanning so only new data is transmitted back to the central database. If no changes are reported since the last scan, no data is sent, substantially reducing use of network resources. If a computer is off the network, the scanner stores inventory data and uploads it the next time the computer connects to the network, allowing inventory of mobile or seldom-connected users.

Speeds Problem Resolution
Provide help desk agents with accurate inventory records on the users they support, and you’ll improve service and productivity. With this knowledge, agents can diagnose problems faster, resolve issues quicker, and shorten user downtime.

Identifies Extensive Hardware and Software Attributes
Inventory Manager scans and identifies thousands of hardware and software attributes including bios, memory, processor, version numbers, service packs, etc. Utilizing industry-standard data sources such as CIM, WBEM, WfM, WMI, and SMBIOS, Inventory Manager collects extensive component-level details on each machine in your environment. After the initial scan, only changes in a machines configuration are collected and sent back to the database, increasing speed and reducing network traffic.

Wide OS Support
Inventory Manager supports heterogeneous IT environments, including Windows, Macintosh, NetWare, Linux, Unix and handheld operating systems. By leveraging your existing investments in database, application, and directory service technologies, Inventory Manager maintains a low cost of ownership while producing money saving results.