Service Desk Express Remote Desktop
Service Desk Express Remote Desktop
is a powerful remote control software solution that
allows your staff to control, manage, and communicate
with Microsoft Windows systems remotely from across the
network. Remote Desktop reduces unnecessary travel costs
and wasted time while improving customer service and
problem resolution times. Remote control speeds time to
resolution and reduces travel expenses by controlling
and configuring workstations and servers from a central
location. Remote Desktop serves everyone from network
administrators to help desk personnel and network users.
This tool is ideal for configuring workstations,
training users, and managing remote machines. Remote
Desktop can be integrated with Service Desk Express Service Desk or
implemented independently.
Saves Time and Reduces Costs
Remote Desktop can save time and reduce costs throughout
your organization, use it for:
Solves More Problems in Less Time
How can a technician be in virtually two places at
once? With Service Desk Express's remote control you can repair an
accountant's PC in Los Angeles and a salesperson's
laptop in New York, with out leaving your office.
Increases Customer Satisfaction
End users don't like to be left without a working
PC. With Remote Desktop you can quickly diagnose and
correct thousands of PC problems, keeping your end users
productive and happy.
Communicates in Real Time
Increase productivity by communicating via chat or
voice, while controlling remote PCs. You can also
utilize the communication feature for training programs
and demonstrations at remote sites.
Optimized for Network Performance
Remote Desktop is optimized for network performance.
With options to suppress bitmaps, and reduce colors,
remote control sessions limit the amount of data
transmitted across the network. The technician also has
the ability to blank the users screen and lock the
keyboard from being used on the client side.
Supports Most Microsoft Windows Operating Systems:
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Windows 95 OSR2
-
Windows 98 SE
-
Windows ME
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Windows NT 4.0
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Windows 2000
-
Windows XP Pro
Remote Support
Configure users' workstations and troubleshoot
server and workstation problems. View a remote
computer’s configuration information, such as display
settings, protocol configuration, memory usage, and
operating system information.
Secure Connections
Remote Desktop is a secure way to manage servers and
workstations. To ensure the security of a remote control
session, Remote Desktop encrypts keystrokes sent between
the controller and the agent.
Easily Transfers Files
Save time by transferring files from one computer to
another. Remote Desktop makes transferring files across
the network effortless.
