Service Desk Express Surveyor
Learn what your customers think. Service Desk Express
Surveyor distributes random surveys automatically when a
ticket is closed, and records important customer
feedback. Surveyor allows you to choose from
distribution by client, subject, escalation or group and
staff. You control the number of surveys a client
receives within a specified timeframe, thereby ensuring
that your clients do not receive multiple surveys within
a short timeframe.
Immediate Feedback
Service Desk Express Surveyor automatically sends surveys via email
when a clients request closes, thereby ensuring that the
user's experience is fresh, and that you receive
immediate feedback.
Tailored to Your Business
Service Desk Express Surveyor customization features allow you to
include as many or as few questions as you would like.
Services Recommendation
To maximize the benefit of the Service Desk Express Surveyor,
services are required for installation, implementation,
and knowledge transfer.
