Service Desk Express Wireless

With Service Desk Express Wireless, you can manage business-critical information easily and efficiently from virtually anywhere in real-time. Analysts and end-users can connect via cell phones, pagers, PDAs or any Wireless Application Protocol-enabled device (WAP). Service Desk Express Wireless can be up and running in less than two days, training inclusive. No special software or programming is required on your WAP devices, and once installed, Service Desk Express Wireless is immediately functional with any WAP-compliant device, simply by entering the Service Desk Express Wireless URL.

Improves Access
Improve access for employees and staff. Retrieve service requests, and purchase requests quickly and easily through Service Desk Express Wireless.

 Improve Service
With Service Desk Express Wireless, status updates are always available and easy to access. Notification is sent to your cell phone for immediate action instead of languishing in your e-mail box.

Works With Any WAP-enabled Device
Service Desk Express Wireless works with any device that supports WAP, including: cell phones, pagers (Blackberry), and PDAs (Pocket PCs and Palm Pilots).

Supports HDML and WML
Service Desk Express Wireless supports HDML (Hand Device Markup Language) and WML (Wireless Markup Language), and is fully compliant with WAP 1.1 XML specification.

Requires No Special Programming
Get up and running quickly. Service Desk Express Wireless is server-based and doesn't require special software on WAP-enabled devices. It integrates directly with all Service Desk Express functions, no modifications or changes are necessary to any of Service Desk Express's modules.

Connects In Real-time
Other mobile solutions require you to synchronize devices with the main application. With Service Desk Express Wireless, you can connect to the application in real-time and get up-to-the minute information.

Quick to Implement
The basic Service Desk Express Wireless solution can be up and running in less than two days, training inclusive. Once the Service Desk Express Wireless solution is installed on your Service Desk Express Server, it is immediately functional with any WAP-compliant device