P-Synch Password Management

Password management for thousands of users, across multiple systems, is a costly problem. IT help desks report that 20% to 40% of calls are password-reset requests and industry analysts report that these calls can cost $25 to $35 to resolve. Users typically spend twice as much time trying to resolve a password problem as the help desk, so the cost of user productivity can be double that of the direct support cost. Assuming you take 1,000 calls per month, between 200 and 400 of those may be password related. If the average cost per call is $25, you could be spending a minimum of $5,000 per month servicing password issues. This amounts to a significant expense that can be avoided with the right tools. Service Desk Express and P-Synch reduce password complexity, and significantly reduce the number of password problems that users experience. This translates to reduced support costs, improved user productivity, and better system security. Together, these benefits can yield a positive ROI in just a few months.

Reduces complexity
Users can update any or all of their passwords from one place. This eliminates cryptic password screens hidden away in each system and application.

Enhances Security
With P-Synch, a user is presented with a single set of password rules that work on every system. This is easy to understand, so users have an easier time selecting a new password.

Reduces Support costs
Reduces password-related support call volume by deflecting password issues to self-service, allowing end users to resolve the issue themselves.

Improves User productivity
Users with password problems attempt to sign in multiple times, call the help desk, wait for service, authenticate themselves, get a new password, and try to sign in again. Typically, for every minute spent by a support analyst on a password-reset problem, the user spends two minutes.

Provides Faster Resolution
P-Synch lets support analysts sign in themselves, look up a caller's profile, authenticate the caller, reset any or all of the caller's passwords, and automatically generate a support ticket, all from a single, streamlined web user interface. This expedited service allows them to resolve the problem in one minute, rather than ten or twenty.

Self-service problem resolution
Service Desk Express and P-Synch help users to resolve their own password problems quickly and simply, without calling the help desk. Access to self-service password reset is available from the login prompt, any web browser, or a telephone.

Password synchronization
P-Synch lets users maintain a single password, changed on a single schedule, on all their login IDs. Users no longer have to remember different passwords, each with different rules on a different schedule.

Consistent password policy
With P-Synch, a user is presented with a single set of password rules that work on every system. This is easy to understand, so users have an easier time selecting a new password.

Early warning of password expiration
P-Synch notifies users early and often that their password is about to expire. Even mobile users get ample warning and can easily keep their passwords from expiring.

One password update screen
With P-Synch, users can update any or all of their passwords from one place. This eliminates cryptic password screens hidden away in each system and application.