Service Desk Express Service Desk 9.x: Desktop Automation Suite

Course Description

Service Desk Express Desktop Automation Suite is a comprehensive network management system equipped with tools to assist you in the administration of an enterprise network environment. All tools are designed to work together to provide powerful management capabilities that help you resolve many issues that might be present in your networks. This 3-day course presents an overview of the tools, features, and architecture of this product. In addition this course will teach you how to integrate and the Service Desk Express Service Desk.

Course Contents

·         Introductions

·         Relationship Overview

·         Service Desk Express Desktop Automation Suite Overview

·         Databases / MDAS Installation & Configuration

·         Web Console Introduction

·         Licensing / Feature Based Administration

·         Custom Forms

·         Client Deployment

·         Inventory Scanning

·         Remote Desktop

·         Enhanced Software Distribution

·         Software License Monitoring

·         Custom Reports

·         Custom Scripts

·         Deploying MAC / Unix Clients

·         Service Desk Express/MDAS Integration

·         Q & A

Prerequisites

This course is designed for students who will be acting in the role of system administrator. Students should possess the following prerequisite skills:

·         Understanding of network architecture and design.

·         Familiarity with Windows NT or Windows 2000 system administration basics

·         Basic understanding of relational database concepts and network concepts