Service Desk Express Service Desk 9.x: What's New
Course Description
Through a combination of lecture and demonstration,
this recorded
1-hour WebCast details the new features
and functionality included in Service Desk Express 9.x. An
optional assessment test is included with the WebCast.
This technical course is designed for system
administrators, implementation staff, and other key
personnel.
Course Objectives
·
Describe Integrated Authentication.
· Demonstrate
Active Directory Synchronization.
· Demonstrate
new spell checking functionality.
· Describe
and demonstrate new QuickViews functionality.
· Examine
new features in POP3 mail support.
· Define
new reporting features.
· Describe
new installation features.
Prerequisites
·
Working knowledge of Service Desk Express Service Desk 7.x
·
Basic understanding of relational database concepts is
helpful
System Requirements
·
Windows 95, 98, NT, 2000, or XP
·
Intel Pentium 166 MHz or greater
· 32
MB RAM or greater
· Microsoft
Internet Explorer 4.x or higher, or Netscape
Communicator 4.x
· JavaScript
and cookies enabled
· High-speed
Internet connection
